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Monday, January 8, 2024


2024 Frontline Worker Survey Now Open!


Please note that the survey deadline has now passed. A report outlining its findings will be available soon.  

Listening to frontline workers’ experience is essential to addressing homelessness. You, first-hand, know like no one else does what’s actually going on. That’s why our annual survey asks people who work on the frontline about the issues you are tackling every day.  

The results of this survey enable us to do two crucial things:  

  1. Amplify the voices of frontline staff, helping to inform homelessness policy and practice. 
  2. Use this experience of what’s happening on the frontline to shape the support we offer.  

This year, we’re inviting frontline workers in the homelessness sector to have their say again. We would be grateful to everyone willing to share their valuable insights and experience with us.

The survey takes about 15 minutes to answer and has to be completed in one session - so we recommend grabbing a cuppa!

To give you an idea of how important this unique information is, here’s some of what the 1000+ frontline worker responses to our 2022 survey allowed us to do: 

  • Launch our Mental Health Fund, making up to £600,000 available to three projects over three years, in response to survey insights that showed a real need to improve access to mental health support for people experiencing homelessness. 
  • Launch our Frontline Worker Wellbeing Project, alongside The Centre for Homelessness Impact (CHI) and What Works Centre for Wellbeing (WWCW), after finding that 58% of client-facing workers felt that their role had a negative impact on their own wellbeing. 
  • Publish three reports sharing insights and experiences of staff with decision-makers around homelessness. 
  • Host an event to present our findings in March 2023, where colleagues from across the homelessness sector came together to reflect on the action needed. 
  • Shape the free training sessions and expert speakers we offer at our Annual Conference for frontline workers. 
  • Identify priority areas for our future support – notably, improving staff training and the wellbeing of frontline workers. 

The survey deadline has now passed. A report outlining its findings will be available soon.  

To receive a copy of the results, make sure to subscribe to our Frontline Network mailing list.

Please help spread the word 📨 

Thank you for taking the time to share your insights and experiences! We would be grateful if you could spread the word amongst colleagues in the sector who may also be interested in participating in the survey.  

You are welcome to share this webpage or tweet @SMITF_Frontline using the hashtag #FrontlineWorkerSurvey. If you would like a communications pack featuring a newsletter blurb and other promotional resources, please get in touch frontline@stmartinscharity.org.uk. 

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