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Thank you for your interest in becoming a member of the Frontline Network.

The Frontline Network is free to join but please note - you need to be a paid  frontline worker, directly supporting people experiencing homelessness. This can include staff working in the voluntary, statutory or public sectors in a variety of roles.

Please include your manager or supervisor's email address where requested on the registration form.

If we have any queries on your registration form, we may contact you to check a couple of things before we register you.

Please note – registering to join the Frontline Network does not register you to apply for Vicar's Relief Fund grants.

For VRF registration please visit https://smitf.flexigrant.com/ 

For queries about the VRF please email: vrf@stmartinscharity.org.uk 

    • Terms of use

      Terms of use

    • Posting Guidelines

      Posting Guidelines


      Please read these terms and conditions of use carefully before starting to use our Frontline Network online forums. These terms and conditions of use cover:

      • Our general Frontline Network forum;
      • Our local forums (more particularly described below);
      • Our Ideas Board (more particularly described below); and
      • Any other part or feature of our Frontline Network website
      These terms and conditions (together with our forum Privacy Policy) set out the basis on which you may register, use and contribute to our forums and Ideas Board.

      By accepting these terms, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you will not be able to use these forums or Ideas Board. We reserve the right to revise these terms and conditions at any time.

      Please check back regularly to take notice of any changes we may make as any such change will be binding on you. We may update and change our site or forums from time to time to reflect users’ needs. We will try to give you reasonable notice of any major changes.

      2. ABOUT US

      The forums and the site on which they are hosted are operated by St Martin-in-the-Fields Charity (“we”, “us”). We are registered as a charitable incorporated organisation with the Charity Commission under registration number 1156305. Our contact address is Trafalgar Square, London, WC2N 4JJ.


      You confirm that you are aged 18 or over and a frontline worker.

      You are responsible for making all arrangements necessary for you to have access to our forums.


      We make our forums available free of charge.

      We do not guarantee that our forums, or any content on them, will always be available or be uninterrupted. Access to our forums is permitted on a temporary basis.

      We are under no obligation to oversee, monitor or moderate any forums on our site. However, we will use reasonable endeavours to moderate our forums using our own employees or such other individuals including selected forum members or third parties.

      We may suspend, withdraw, discontinue or change all or any part of our forums without notice. We will not be liable to you if for any reason our forums are unavailable at any time or for any period.

      Where our forums contain links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources or any liability in respect of the same.


      In order to access our forums and Ideas Board, you will need to become a member of the Frontline Network by registering for an account. You will be required to choose your username and password. You must treat these log in credentials as confidential and you must not disclose details of the same to any third party.

      When you register as a member of the Frontline Network, you will have access to our general forum and Ideas Board. You will be given the option to request permission to join our local forums. Our Ideas Board is intended to allow you to post ideas that you would like funding to develop.

      Our local forums are closed forums and we have created them to be used by frontline workers operating in specific geographic areas. When you submit a request to join a local forum, we shall decide at our absolute discretion whether to grant you access to the same. You will be sent an email confirming our decision within five working days of us receiving your request.

      We have the right to disable any username or password at any time if in our reasonable opinion you have failed to comply with these terms and conditions of use.

      If you know or suspect that anyone other than you knows your username or password you must promptly notify us at frontline@stmartinscharity.org.uk.


      We have developed our forums to allow you to interact with other frontline workers to share your professional experiences and post relevant questions that other frontline workers may be able to answer (“the permitted purpose”).

      You agree that you will only use our forums for the permitted purpose.

      When using our forums, you must comply with the following requirements:

      You must:
      • • engage with other forum users in the spirit of cooperation;
      • • use our forums only for lawful purposes;
      • • ensure that your forum contributions are accurate (when stating facts) and genuinely held (where you state opinions);
      • • comply with all applicable law when using our site and forums.
      You must not post any contributions or material on our forums:
      • • that advertises or promotes any product or service that is not relevant to the theme of the forum or the purpose for which it was created by us;
      • • that is personal in nature, defamatory, obscene, offensive, hateful, inflammatory, discriminatory, explicit, promotes violence, or is deceptive;
      • • that infringes any intellectual property right (such as copyright, database right or trade mark) of any other person;
      • • that is in breach of any legal duty owed to a third party, such as a contractual duty, professional duty or duty of confidence; or
      • • that gives the impression that it emanates from us; or
      • • that is threatening, abusive or invades another’s privacy.
      If you wish to complain about information or materials contributed by other user please contact us at frontline@stmartinscharity.org.uk.


      You need to be aware that when using our forums, a conflict of interest may arise. Conflict of interest means a situation in which a person or organisation has more than one interest in a matter and those interests conflict. Examples of potential conflicts of interest include (but are not limited to):
      • • where your interests conflict with the interests of your employer or organisation;
      • • where you reveal confidential information on a forum; or
      • • where you breach your professional duty.
      Where you identify a potential conflict, you must inform us in writing immediately. Information that you provide to us in relation to conflicts of interest will be processed in accordance with data protection principles as set out in the Data Protection Act 1998. Such data will be processed only for the purposes set out in this policy and not for any other purpose.

      We will review any conflict of interest that you report and we reserve the right to take such action as we deem appropriate in the circumstances.


      When using our forums, you should be alert to the possibility that you may be aware of, or in possession of, information that is confidential to your employer, organisation or other third party but which may also be relevant to the theme or purpose of the forums. In these circumstances, you should always give precedence to your duty of confidentiality and if relevant seek permission from your employer or other relevant third party (as appropriate) to disclose the information to the forums.


      You may be subject to a number of professional duties. You are required to have full regard for those duties at all times when contributing to our forums and should at all times ensure that your contributions do not breach any of your professional duties.

      10. OUR RIGHTS

      We reserve the right to delete any post, comment or other contribution that you have made to our forums and/or to suspend or delete your account or take such other action we deem appropriate at our absolute discretion, if you breach these terms and conditions of use. By accepting these terms of use you agree to indemnify us and our employees, trustees and sub-contractors against any liability that may arise from your actions and against all damages, losses, claims and costs (including without limitation all expenses incurred in conducting or defending any proceedings) arising from your actions.


      The content of our forums and the site on which the forums are hosted is provided for general information only. It is not intended to amount to advice on which you should rely.

      The views expressed by other users on this site and our forums do not represent our views or values and has not been verified or approved by us.

      To the full extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or forums or any content on them, whether express or implied.

      To the full extent permitted by law, we accept no liability for the consequences, whether direct or indirect, that arise as a result of:
      • • the content on our forums;
      • • any conflict of interest, breach of confidentiality or breach of professional duty that arises or is identified pursuant these terms of use;
      • • use of, or inability to use, our site or forums;
      • • use of or reliance on any content displayed on our site or forums; or
      • • any virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or our forums or to your downloading or uploading of any content or on any website linked to it.
      Nothing in these terms and conditions of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


      We own or are the licensee of the intellectual property rights in our site and any of our materials that we publish on it. You may print one copy and download extracts of any page from our site for your personal use. You must not use any part of the content on our site or forums for commercial purposes without obtaining our prior written consent (to be given at our absolute discretion).

      You will retain the intellectual property rights in any material that you post on our forums. You grant us and other users of the forum a perpetual, non-exclusive licence to use, store, copy and share content that you post on our forums.


      Please note that these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

      14. CONTACT

      Questions, comments and requests regarding these terms of use should be addressed to frontline@stmartinscharity.org.uk or Natalie King, St Martin-in-the-Fields Charity, 5 St Martin’s Place, Trafalgar Square, London, WC2N 4JJ


      At St Martin-in-the-Fields Charity we are committed to protecting and respecting your privacy and all personal data is held by us and processed in accordance with the Data Protection Act 1998 (DPA).

      This Statement (together with our forum Terms and Conditions), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when you contribute to any of our Frontline Network forums or ideas board.

      Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By clicking ‘accept,’ after having read this Statement carefully, you are indicating acceptance of these terms and providing your explicit consent, where appropriate, to our use of your personal data, including your sensitive personal data, for the processing purposes set out in this Statement.

      For the purpose of the DPA, the data controller is St Martin-in-the-Fields Charity of Trafalgar Square, London WC2N 4JJ.

      The terms data controller, personal data, sensitive personal data and processing all bear their legal meanings under the DPA.


      We may collect and process the following data about you:

      Information you give us. You may give us information about you when you use our forum. This includes information you provide when you register to use a particular forum or ideas board, when you submit information to a forum or the ideas board and when you report a problem with the use of the forum. The information you give us may include your name, work e-mail address, organisation name, work telephone number, job role, organisation address, manager’s email address, together with the ideas, comments and opinions which you express when making a contribution to a forum.

      It is possible that you may also provide information about another individual when you submit information to a particular forum. This information should be anonymised so that it is not possible to identify the particular individual concerned. Where this is not possible or appropriate in the particular circumstances, you should not submit such information unless and until you have the written consent of that individual to the disclosure of their personal data for the particular purposes for which their information is submitted.

      IMPORTANT: Individuals who submit information to the forums are regarded as separate data controllers under the DPA. It is, therefore, the responsibility of all individuals who participate in the forums to ensure that they have the legal grounds (such as consent) for the disclosure of the personal data of any third party.

      Confidential Information

      You should, under no circumstances, disclose confidential information on any of our forums, whether or not this is also personal data for the purposes of the DPA, without the express authority from your own organisation for such disclosure and where applicable the consent of the individual third party to whom the confidential information relates. In appropriate cases, we may ask you to provide written evidence of the authority to make such disclosures.

      Information we collect about you. With regard to each of your visits to our forums we may automatically collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information including your username and password, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.


      We use information held about you in the following ways:

      Information you give to us. We will use this information:

      To help us to further develop our goals in relation to the Frontline Network by evolving and improving the Frontline Network and other similar projects we run for the benefit of our beneficiaries.

      To provide you with information about the work of St Martin-in-the-Fields and projects with which we are involved which we feel may be of interest to you, based upon your involvement in the Frontline Network.

      To allow third parties to contact you about research projects that may be of interest to you, subject to us receiving your prior consent. Please note we will only share the following information about you with third parties:

      • • Your name
      • • Contact telephone number
      • • Organisation name; and
      • • Email address.
      If we provide the information listed above with any third parties for the purposes of research, your data will be processed in accordance with that third party’s own privacy notice.

      To notify you about changes to our forums, site or the Vicar’s Relief Fund. To ensure that content from our site is presented in the most effective manner for you and for your computer.

      Information we collect about you. We will use this information: To administer our site, forums and for internal operations, including troubleshooting, and testing.

      To improve our site to ensure that content is presented in the most effective manner for you and for your computer.

      To enhance your participation in the forums.

      To ensure that our site and forums are safe and secure.

      To deliver relevant advertising to you about the Frontline Network provided that we have obtained your prior consent and to measure or understand the effectiveness of direct marketing we send to you.

      To make suggestions and recommendations to you about our other services that may interest you (such as the Vicar’s Relief Fund).

      4. RESEARCH

      St Martin-in-the-Fields is committed to reducing deprivation and tackling homelessness through the Vicar’s Relief Fund and the Frontline Network. We may carry out research projects on our own or in conjunction with third parties from time to time in order to further the afore-mentioned goals of the Vicar’s Relief Fund and the Frontline Network.

      We will obtain your prior consent before using any personal data that you provide for research purposes. We will always seek to anonymise your personal data so that you cannot be identified from the data processed. Where this is not possible, your information will be held securely and processed in accordance with the legal grounds, strict safeguards and exemptions provided by the DPA in relation to the processing of such personal data. We will not disclose any research results which contain any personal data in an unanonymised format, unless required to do so by law.


      We will always process your information in a secure and confidential manner and will not disclose to any third party without a legal ground to do so under the DPA, such as your consent. Any disclosures will be made in accordance with the ICO’s statutory Data Sharing Code. For further information on this, please refer to our Data Protection Policy (see above).

      6. SECURITY

      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

      Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


      All information you provide to us is stored on our secure servers [within the UK]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

      8. YOUR RIGHTS

      By accepting the terms of this Statement, you provide your fully informed consent to the processing of your personal data for the purposes set out in this Statement. If you no longer wish to participate in the forums you should contact us at the address given below and we will withdraw your access to the relevant forums within ten working days. We ask that you always ensure that you provide us with up-to-date information. However, if you notice an error in the information which we hold about you, please contact us immediately at the address given below in order that we may make the necessary correction.

      As described above, we will also seek your specific consent (before collecting your data) to the use of your data for marketing purposes. If you change your mind you may ask us not to process your personal data for this purpose by contacting us at frontline@stmartinscharity.org.uk or St Martin-in-the-Fields, 5 St Martin’s Place, Trafalgar Square, London, WC2N 4JJ


      The DPA gives you the right to access information held about you. Your right of access can be exercised by contacting us at frontline@stmartinscharity.org.uk or St Martin-in-the-Fields, 5 St Martin’s Place, Trafalgar Square, London, WC2N 4JJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


      Any changes we may make to this privacy policy in the future will be posted on our site and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Privacy Statement.

      11. CONTACT

      Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to at frontline@stmartinscharity.org.uk or St Martin-in-the-Fields, 5 St Martin’s Place, Trafalgar Square, London, WC2N 4JJ