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Annual Frontline Worker Survey

Annual Frontline Worker Survey

The 2024 report shares insights from frontline staff across the United Kingdom who work to support people experiencing homelessness. 

Listening to lived and frontline experience is crucial to addressing homelessness. As we continue to face the challenges of the continuing impact of the cost of living crisis and high and rising homelessness so it is even more important that these insights are heard and can help shape future policy and practice.

This year 1,050 frontline workers responded to the survey, highlighting experiences of addressing homelessness as well as frontline work. We listen to the frontline workforce in order to better understand their needs, the challenges in the context of their work, and their successes. This data and the nuance provided through the testimonies and living experiences informs not only our practice and funding but acts as an evidence base for workers and leaders to both improve practice across the sector, and act for policy change. 

Latest Frontline Worker Survey Results 

This year's report summarises survey findings on the following topics:

• Access to accommodation
• Access to broader support (e.g. health services and benefits)
• The impact of the the cost of living crisis
• Staff wellbeing and professional development 

We use the findings to shape our own work. Across this year, this has included expanding our training fund into our training programme offer; providing a regular series of free trainings directly responding to training gaps to staff across the UK identified in our survey, and informing the session content planning of our Frontline Network annual conference 2024. 

We will present the findings to cross-nation decision makers, including submitting survey data in response to government consultations and calls for evidence related to homelessness. As you may have seen, the data was used by Homeward and the Blue Light Card to highlight what staff working with those experiencing homelessness are telling us and the impact it is having on their wellbeing.  

The results will inform where we provide funding and focus our influencing work; ensuring we are supporting the implementation of and testing evolving practice for future scale up. It will guide how we measure, learn from and report on our impact.