Please allow five working days for your application to receive a response. We ask that you do not contact us within this time. The VRF is heavily oversubscribed and to ensure we treat all applications fairly, we do not respond to requests for an application to be fast-tracked.
Once the application is submitted, we are only able to discuss the application with the frontline worker submitting it and the manager named on the application. If you are about to go on annual leave or you know that you will not be available within this time-frame, please do not make an application. If you have a colleague that will be taking over in your absence, then they will need to have their own separate account to be able to make a referral on behalf of your client.
COVID-19 Update
We are currently working within our contingency plan which enables the team to work from home and process applications and emails as usual. We are still hoping to process applications within 5 working days, but please be aware that sometimes there might be a delay. We apologise for any inconvenience this may cause and thank you for your patience during this time.
However, in order to minimise the risk of delays – we ask that you bear with us and only contact us with queries if absolutely necessary.When we experience high levels of general queries this does impact our turnaround time. Thank you for your patience and help at this time.
We will update you if circumstances change.