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Annual Frontline Worker Survey

Annual Frontline Worker Survey

Our Frontline Worker Survey is now open for responses - we need to hear from you.

The Frontline Worker Survey is now in its ninth year and gathers insights from staff working directly with people experiencing homelessness across the UK.

Have your voice heard 

If you are a frontline worker, please respond today. Please also forward to survey to anyone you know in the sector. 

The insights we get from the survey enable us to do two crucial things: 

• Amplify the voices of frontline staff, helping to influence homelessness policy and practice. 

• Use this understanding of what’s happening on the frontline, to shape the support we offer, including funding, training and more.   

Each year, hundreds of frontline workers take part, sharing their experiences of frontline work, the challenges they face, and their views on what is needed to address homelessness effectively. 

Listening to lived and frontline experience is essential to tackling homelessness. Frontline workers support people experiencing homelessness every day, so they see what is happening on the ground. Their unique experience gives them insight into what is changing in the sector, and how systems and policies shape outcomes for individuals. This is why we need to hear from you! 

Listening to lived and frontline experience has never been more crucial - homelessness levels are stuck at near-record numbers.

Our 2025 survey found that most frontline staff (85%) saw an increase in demand for their service in last 12 months. And 80% reported that the homelessness situation will get worse in the coming years.

“It's heartbreaking to watch the housing crisis unfold. It's hard to see a way out and I worry about my clients and colleagues.” Kirklees, Registered Social Landlord

Our survey helps us to amplify your voice, and ensure that the expertise of frontline staff informs conversations and decisions at a national level. 

We need to hear from you and your colleagues today.

The deadline for submitting responses is Friday 17 April. 

We would be very grateful if you would spread the word amongst staff in the sector who may be interested in participating in the survey. 

You are welcome to share this webpage or tweet @SMITF_Forntline using the hashtag #FrontlineWorkerSurvey. If you would like a communications pack featuring a newsletter blurb and other promotional resources, please get in touch at impactteam@stmartinscharity.org.uk