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DWP Update on reinstatement of Claimant Commitments

DWP Update on reinstatement of Claimant Commitments

DWP Update on reinstatement of Claimant Commitments

Friday, July 3, 2020

The Department for Work and Pensions have provided an update regarding reinstating claimant commitments.

You can read their official statement below:


Work Coaches are calling claimants – no one needs to contact us.

Claimant Commitments will reflect our ‘new normal’, acknowledging the reality of a person’s local jobs market and personal circumstances, to prepare them for getting back into work.

We are managing this in a phased approach to ensure our Work Coaches can deliver an effective service in a reasonable, measured and safe way, taking into account any Covid-19 restrictions. Work coaches will continue to support claimants by tailoring claims to include easements where appropriate, whilst maintaining the ability to look for work.

We don’t want to sanction anyone. These are difficult, uncertain times for many people and we want to do everything we can to help them find work or increase hours, where that is possible for them. No sanction will be used until the claimant has a up-to-date Claimant Commitment in place.

After that, a sanction will only be used where a claimant has not provided good reason for meeting the agreed requirements in the Claimant Commitment. Claimants who are shielding, have childcare responsibilities because of COVID restrictions, etc. will have their Claimant Commitment tailored to reflect their circumstances and will not be asked to do anything unreasonable.

We know that as jobcentres start opening more widely, your first concern will be the safety of customers in the circumstances, so we wanted to reassure you that ensuring customers and colleagues can attend jobcentres safely is our top priority and we are putting appropriate measures in place.

Claimants who can use digital and telephony services should continue to do so for the time being.

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